About Company
Real is a rapidly expanding nationwide real estate company driven by technology. At the moment, Real operates in every state in the union, Canada, and the District of Columbia. With our state-of-the-art technological platform, Real, which was founded in 2014, is leading the disruption in the residential real estate sector. Our goal is to transform the home-buying and selling process, improving the lives of agents and giving them access to profitable opportunities.
| Company | Real |
|---|---|
| Location | India (Remote) |
| Employment Type | Full time |
| Location Type | Remote |
| Department | Brokerage Operations |
| Work Schedule | Shift 1: 6:30PM – 3:30AM IST Shift 2: 7:30PM – 4:30AM IST |
| Compensation | Estimated Base Salary ₹700K – ₹760K |
Job Summary
At Real Broker LLC, we are looking for a Customer Support Executive to join our Brokerage Operations team. You will be in charge of the email procedure, which is essential to guaranteeing a satisfying client experience in the US real estate market. Along with answering questions about real estate transactions, property listings, and general market information, duties will also include promptly answering emails from customers. Maintaining a high degree of customer satisfaction, addressing customer concerns, and giving accurate information are all part of the job. Proficiency in email communication platforms, familiarity with the US real estate market, and strong communication abilities are critical for this role. Working with internal teams, the customer support executive helps to create enduring relationships with clients in the ever-changing real estate industry by facilitating smooth communication.
Duties/Responsibilities
(1) The ideal applicant for this position should be customer-focused, have strong problem-solving abilities, be well-versed in customer service concepts and procedures, and have outstanding written and verbal communication skills.
(2) Determine and evaluate the agents’ needs in order to satisfy them by giving them accurate, reliable, and comprehensive information.
(3) Respond to incoming consumer emails promptly and thoughtfully.
(4) The ability to prioritize tasks using time management to reach daily work objectives.
(5) Strong organizational abilities and the capacity to oversee several projects in various departments in order to best support the support staff.
(6) Observe the policies, procedures, and guidelines of the company when communicating.
(7) KPIs for CSAT, daily ticket resolution volume, ticket percentage, One-Touch Response Rate, and other performance indicators are held accountable for.
(8) Oversee a significant volume of support tickets.
(9) Other tasks could be delegated.
Required Skills/Abilities
- The capacity to quickly adjust and pick up new technologies.
- Outstanding ability to solve problems
- The capacity to deal with private and sensitive data
- Outstanding communication abilities both in writing and speaking
- Excellent motivational and teamwork abilities
- Multitasking and organizing abilities
- The capacity for original thought and prompt decision-making
- Outstanding abilities in customer service
- Capacity to meet rigorous deadlines
- An acute attention to detail
- Positivity and a doable attitude
Education and Experience
(-) A bachelor’s degree, regardless of field.
(-) It is advantageous to have prior customer service representative experience.
(-) Familiarity with common software programs like Zoom, Slack, ZenDesk, MS Office, and G-SUITE
Must Have:- The capacity to fully embody our company’s core values
(-) Put forth a lot of effort. Show kindness.
(-) “We” are greater than “me.”
(-) Humanity x Technology
Physical Recruitments
Sit Long stretches of sitting
Being an equal opportunity employer makes REAL proud. Regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status, we are dedicated to providing equal employment opportunities.
Important Links
| Apply Link | Click Here |
| Join YouTube Channel | Click Here |
| Join Telegram Group | Click Here |
