Job Description
Hiring for International voice quality
Need Candidates with Excellent Communication and service Desk related Technical Knowledge.
Immediate Joining
Whatsapp No. 8309307880 HR marina
Responsibilities
- Liable for answering client demands, including yet not restricted to, noting calls by means of a telephone line, client messages, talk support demands and giving late night ready to come in case of an emergency support for investigating specialized issues.
- Support end-client gadgets/peripherals, including yet not restricted to PC equipment, working frameworks, correspondences, programming applications, information handling and security.
- Support exercises incorporate supporting end-clients tolerating IT break-fix demands from clients across different section focuses, giving IT break/fix issue goal or heightening of the issue to the proper group.
- First line help work area; resolve fundamental level 1 and a few level 2 issues including remotely investigating issues connecting with equipment and programming (ordinarily Windows, Macintosh operating system, Apple, Google for Work, Android Telephone Backing, MDM, AirWatch and so on.)
- Openness to retail industry gadgets, for example, Retail location gadgets, Zebra gadgets, switches, switches, printers, other store hardware gadgets is liked.
- Perform present goal subsequent meet-ups on help solicitations or episodes.
- Research issues and resolves specialized issues.
- Making/refreshing information articles and backing processes capabilities
Qualification
- Experience Min. Half year to 1 Year (Compulsory) and 1 to 2 Years (Liked)
- Composed and verbal relational abilities.
- Outstanding skill to perform multiple tasks.
- Extraordinary capacity to adjust and acquire new stages and abilities on the fly.
- Excellent need to keep moving
- Excellent relational abilities, with an emphasis on compatibility building, tuning in, and addressing abilities.
- Capacity to work under tension includes managing limitations which are in many cases beyond your reach – these may be asset or time imperatives, the trouble of the errand or having lacking information expected to get done with the job, or unanticipated changes or issues.
- Great to have – Experience utilizing and capable in Apple equipment, Macintosh operating system, Google (G-Suite), Windows and Office365
- Great to have ITIL Information
- Move on from a certify foundation or Under-graduate with important specialized insight
- Past client/specialized help or innovation experience
Company | Tech Mahindra |
---|---|
Role | Technical Support-Voice |
Industry Type | IT Services and Consulitin |
Department | Customer Success, Service and Operations |
Work Mode | Full Time |
Education | UG Any Graduate |
Salary | Rs. 2.5-4.5 Lacs P.A. |
Important Link
Apply Link | Click Here |
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