Company Introduction
Beginning with our flagship Overtime HVAC product, Genea was founded on the principle of listening to and meeting the demands of our commercial real estate clients. 21 of the top 25 largest commercial real estate firms in the US have trusted and remained loyal to us throughout the years, and we continue to demonstrate our worth to them on a daily basis. Our customers rely on us to create technology solutions with additional value to address other operational problems. In order to meet the intricate and growing needs of property teams, we have expanded our product line.
The Genea family of products uses state-of-the-art technology to enhance commercial real estate operations. Simplify overtime HVAC, reduce submeter billing, and transform access control. Our suite of automated, cloud-based solutions is designed to minimize expenses, cut down on administrative work, and improve the tenant experience.
Genea is developing a Software Development and Operations center in India and is seeking dynamic engineering leaders who can join this already successful growth story and collaborate to build a world-class team and products. Genea is experiencing tremendous growth with ambitious expansion ambitions.
Job Overview
The Expert in Invoices I serve the Submeter Billing department by making sure that data is entered into various business systems accurately, completely, and promptly in order to provide high-level customer assistance.
Duties And Responsibilities
- Enter billing information and meter readings accurately.
- Enter primary utility data, together with additional billing and usage data, accurately into a range of reports and formats.
- Inform customers and invoice specialists of any irregularities in the readings or utility rates that have been entered into the various systems and reports.
- Create reports and bills in Excel and PDF formats, upload tenant charge files, and, if necessary, send invoices by email to clients and tenants.
- Monitor the assignments’ progress in Microsoft Planner.
- Answer and screen incoming calls from customers with questions about submeter billing.
- Give clients polite, useful directions to the person they need to speak with.
- Help with the rate-related research that is necessary for creating invoices.
- As needed, give entry-level team members training.
- Inform other employees that you are available to take on more responsibilities.
- Attend team or corporate meetings.
- Support initiatives aimed at streamlining procedures.
- carry out additional relevant tasks as directed by management.
Qualifications
1-3 years of relevant experience and/or training, a high school diploma or general education degree (GED), or an equivalent mix of education and experience.
Required computer skills: familiarity with and experience with Microsoft programs, including Word, Excel, Outlook, and Team; data entry using a 10-keypad; and keyboard typing.
Competencies
- Adaptability is the capacity to adjust to changes in the workplace, balance conflicting demands, modify a strategy or method to suit the circumstances, and handle unforeseen circumstances, delays, or frequent change.
- Attendance/Punctuality: Always shows up for work on time; makes sure that work obligations are handled when absent; and arrives on time for meetings and appointments.
- Dependability: complies with directives, obeys management, accepts accountability for one’s own actions, honors agreements, and puts in long hours as needed to accomplish objectives; finishes assignments on schedule or provides a backup plan to the relevant person.
- Initiative: Immediately offers assistance; engages in self-improvement activities; pursues more responsibility; acts independently and takes measured risks; seeks out and seizes chances; and asks for and provides assistance when necessary.
- Oral Communication: Clearly and convincingly communicates in both positive and negative contexts; listens and obtains clarification; effectively answers inquiries; exhibits group presentation abilities; Attends meetings.
- Professionalism entails treating people with tact, responding appropriately to pressure, and treating everyone with respect and concern, regardless of their position or status. takes accountability for one’s own conduct and keeps promises.
- Quality: Exhibits precision and comprehensiveness; seeks to enhance and advance quality; Utilizes feedback to enhance performance; keeps an eye on one’s own work to guarantee quality.
- Quantity: Efforts to improve productivity; Meets productivity criteria; Finishes task on schedule; Works fast.
Perks And Benefits We Offer
✨ Work Your Way: Take advantage of a flexible workplace that fits your schedule.
✨ Time Off: Take advantage of 10 holidays and 24 days of paid time off to relax and follow your interests.
✨Maternity, paternity, adoption, wedding, and bereavement leaves are among the comprehensive leave options available to assist you during significant life events.
✨ Prioritize your health and safety by taking use of personal accident and family health insurance beyond your CTC.
✨Top Workplace Honors: From 2021 to 2024, it was recognized as a Top Workplace.
✨Balanced Workweek: Use our 5-day work plan to embrace a balanced lifestyle.
| Company | Genea |
|---|---|
| Department | Submeter Billing |
| Reports to | Operations Manager |
| Experience | 1 to 3 years |
| Location | India-Remote |
| Employment type | Full-time |
Important Links
| Apply Link | Click Here |
| Join YouTube Channel | Click Here |
| Join Telegram Group | Click Here |
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