About ModSquad
Since 2007, ModSquad has been redefining the market for customer experience services. Leading companies worldwide rely on us for social media, community management, trust and safety, content moderation, and customer service. Our clients range from Fortune 500 firms to startups and everything in between. Among the many businesses we are not allowed to discuss are Spotify, VSCO, Vimeo, Tourism Ireland, and many more. In more than 90 countries, we support more than 50 languages. Since we operate remotely most of the time, you have already seen your office. You have come to the right place if you want to collaborate with wonderful people on exciting projects for incredible brands.
You will be the first person our clients hear in this position, answering their questions, resolving their issues, and making them smile. In every interaction, you will embody the principles of our business and contribute to the creation of an exceptional client experience.
We would love to speak with you if you are prepared to change the world and would like to work remotely from any location!
What You’ll Do as a Customer Support Mod
- Answer consumer questions promptly, professionally, and with accurate, useful information.
- Solve client problems and, if required, escalate complicated instances.
- Keep thorough logs of all interactions in our CRM.
- Make sure that all customer concerns are addressed and that they are completely happy.
- Inform clients on the characteristics and offerings of your products.
- Follow business procedures to ensure productive interactions.
Who We’re Looking For
- Master Communicator: Able to communicate in a clear, courteous, and professional manner.
- Ninjas that solve problems quickly and efficiently are known as problem-solving ninjas.
- Expert in Empathy: composed, calm, and sincere in their concern.
- Detail-Oriented Dynamo: Carefully recording all communications with clients.
- Time Management Whiz: Effective prioritization and multitasking.
- Tech-Savvy Guru: At ease with simple computer tools, phone systems, and CRM software.
- Adaptable & Flexible: Receptive to new challenges and change.
- Working from Home Rockstar: Self-driven and orderly in a distant setting.
Why Join Our Talent Network
- You can work from anywhere! Take advantage of complete flexibility and remote work.
- Thrilling International Clients! Work together with Fortune 500 corporations and startups.
- Diverse and Inclusive Culture! Join a worldwide team with members from over 90 nations.
- Resources for Achievement! Get training and access to state-of-the-art digital tools.
An equal opportunity employer is ModSquad. Race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation will not be taken into consideration during the hiring process for any qualified applicant.
In addition to the principal work location, a person’s base pay or rate is determined by a number of elements, including the role’s complexity and responsibility, job or contract obligations and requirements, and applicable experience and abilities. While we provide opportunities all around the world, this advertisement, unless otherwise noted, does not currently apply to residents of California, Colorado, New York, or Washington.
Important Links
| Apply Link | Click Here |
| Join YouTube Channel | Click Here |
| Join Telegram Group | Click Here |
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