Category	Customer Service & Operations
Location	India
Position Type	Employment
Remote Position	Yes

Overview

Note:- Friends, the work we have brought for you today can be done from anywhere in the world, depending on your business needs or for company/team events, you may need to travel to our Mumbai office. This job is explicitly for night shift. Just competitors who are open to working in night shifts are mentioned to apply. You will be supposed to work in a 9-hour shift and you’d be working any five days of the week (counting Saturdays and Sundays)

As a Client support Chief, can accomplish an elevated degree of consumer loyalty while answering approaching client demands through messages and calls to impact their choice to buy, recharge or expand the administrations we have. Take individual responsibility for client experience to help you. We’re searching for individuals who are keen on the gig, yet are enthusiastic about CX and the ideal competitor will put resources into this occupation as a genuine profession opportunity. A fruitful client care chief is somebody who is at their work area and on time consistently, prepared to tackle issues, meet the different prerequisites of the job, and be a decent partner. Just an individual who does this large number of errands with full enthusiasm can make it happen.

Responsibilities

• Profoundly comprehend understood and unequivocal client needs and necessities and give them the most appropriate cost/administration/conveyance choices in the first go.
  
• Answer inbound help tickets, guaranteeing they get opportune, valuable data to decrease erosion while utilizing the assistance
  
• Expand consumer loyalty through precise and convenient goal, meeting or surpassing expressed SLAs
  Expect client requirements and issues before they surface; foster profound client instinct to enable our clients to accomplish their objectives.
  
• Investigate and settle client protests and other general record requests in a solitary client cooperation to make advertisers and upgrade the client experience.
  
• Be the voice of the client for interior groups and exceed all expectations to amuse clients so they return and favor our image over contest working with cross useful groups on united association objectives and undertakings.
  
• Handle our tickets as a whole and calls with the capacity to respond to all possible inquiries concerning the Editage site and EOS stage and raise complex issues when proper.

Qualifications and Prerequisites

Requirements:-

1- Have fantastic composed and spoken relational abilities. English required, different dialects are gladly received!
2- 0-1 year of involvement – Freshers are urged to apply
3- Have a help situated and client first outlook. You appreciate aiding and utilizing your correspondence, influence, and relationship building abilities to accomplish functional and group results
4- Have a cooperative working soul and can work consistently cross groups and works to determine dilemmas
5- Have brilliant relational and intercultural abilities and can work with worldwide groups
6- However, like working under tension, are adaptable and can keep an uplifting outlook in any event, while the going gets.

About the Team

Editage is the World Foremost Academic Publication Solutions Partner for over 18 Years

Additional Information

Cactus is a Sanskrit based company. It is run by the passion and passion of its people and the sectors work based on the Sanskrit words.

We esteem individuals for their ability, character, skill, and the capacity to learn and develop. We establish a workplace that permits individuals to flourish and show their best exhibition. We have faith in meritocracy.

We truly believe in our diversity, listen to voices, and create an efficient workplace.

We urge all Cactizens to discuss their thoughts and feelings and give input to any individual who is a piece of Desert flora, paying little heed to assignment, experience, or position. We additionally urge them to put their trust and be available to contrasts in feelings and criticism.

About Cactus

Prickly plant Interchanges is a science correspondence and innovation organization. We work in man-made intelligence items and arrangements that further develop how exploration gets financed, distributed, conveyed, and found. We offer article, interpretation, schooling, and preparing answers for scientists; key and strategic logical substance answers for worldwide life science associations; Simulated intelligence controlled academic distributing items for diaries and specialists; furthermore, answers for science spread and commitment with companions, public, and policymakers for more extensive exploration outreach. We have workplaces in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a worldwide labor force of north of 3,000 specialists; what’s more, clients from north of 190 nations.

Awards and Recognition

1- Cactus Communications continues to be ranked 20th out of 100 in the list of telecom companies.

2- Perceived as ‘Bosses Representing things to come’ two years straight in 2023 and 2022, in a concentrate by LeadUp Universe, Fortune India and Work Universe

3- Winner of the Best Innovation Leveraging AI Service at AWS AI Conclave 2022

4- Perceived as One of India’s Main 100 best Working environments for Ladies by Extraordinary Spot To Work® in 2022

5- Perceived as one of the Most incredible Organizations for Recent college grads 2019 by Times Climb and Learning and Association Advancement Roundtable

6- Arisen as one of India’s Main 10 Safe Work environments for Ladies in a review led by Rainmaker in 2019

7- Positioned #1 among India’s Extraordinary Average size Working environments by Incredible Spot to Work® Organization in 2017

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