How our services help your business

Shipping Services

a trustworthy partner for your shipping needs that uses automated infrastructure and information systems to pick up and deliver goods from sellers and warehouses to final customers.

• Tech-enabled pick-up and delivery services to India
• Supported by 3, 738 large facilities, gateways and delivery centers (as of FY 2024)

Fulfillment Services

We are a business with strong process and warehousing capabilities that enable us to offer a variety of fulfillment services, such as order management and warehousing, to satisfy our clients’ changing needs. Our fulfillment facilities are positioned thoughtfully throughout the nation in strategic areas.

• Tailor-made fulfillment and storage solutions for retail, D2C brands, grocery, e-commerce, consumer goods, consumer electronics, and other industrial categories
• 32 fulfillment centers strategically located across India

Logistics services for all kinds of businesses

We offer a broad range of services for all sizes of e-commerce businesses, whether they are time-sensitive, budget-conscious, or both.

Thought pieces from Ecom Express experts

How Small and Medium-Sized E-Commerce Businesses Can Optimize Their Fulfillment Strategy

The fulfillment process, or how goods are sent to clients after an order is placed, is the foundation of any e-commerce company’s customer service. Receiving inventory, processing orders, packing, and shipping items are some of the steps that make up fulfillment. A seamless and effective fulfillment process aims to improve customer satisfaction, which fosters repeat business and favorable brand loyalty, in addition to delivering the product to the customer on schedule.

The scalability and customer relationships of small and medium-sized businesses can be significantly impacted by the fulfillment strategy they choose. This decision necessitates careful evaluation of the company size, product type, order volume, and available shipping options, whether it is handled internally or in collaboration with a fulfillment provider. This is the most effective way to streamline the fulfillment procedure.

The Rise of Quick Commerce: A New Era in Logistics

an hour or less. It’s what today’s customers expect, not just a convenience. Many consumers now take for granted commonplace features like Same-Day Delivery (SSD) and Next-Day Delivery (NDD).

What is causing this change? On-demand services and mobile shopping have ingrained instant gratification into daily life. Furthermore, it is no longer restricted to large cities. As digital adoption increases and infrastructure gets better, Tier 2 and Tier 3 cities are also embracing Q-commerce. The way that brands interact with their customers is changing as a result of this trend.

Let’s learn about this enormous rise and examine the implications for logistics operations in this article.

How Same-Day Delivery is Changing the E-Commerce Game

E-commerce is developing more quickly than ever in the fast-paced world of today, changing how we shop and conduct business. Standing out is a difficult task with competition intensifying from all directions, local stores making a resurgence, and internet businesses expanding. However, same-day delivery is a trend that is gaining traction and has the potential to completely alter the game.

Imagine placing an order in the morning and receiving it by the end of the day. This convenience is beginning to take off in our country and is rapidly becoming a reality.

Ecom Express, a logistics powerhouse dedicated to enhancing delivery through speed and efficiency using technology, is spearheading this change. Ecom handles everything from product pickup to delivery to your home.

Why RTO is a crucial metric for e-commerce businesses

Returns are an inevitable part of online shopping. However, RTO in shipping is a great metric to make last-mile deliveries faster and more profitable.

The majority of sellers—some more than others—have dealt with shipment returns. In any business, customers will inevitably decide to return the items they purchased. However, a customer may not feel pressured to finish the transaction in eCommerce because of the lack of face-to-face interaction and preference for Cash On Delivery (COD). Then, occasionally, logistical errors like inaccurate contact information can lead to Return to Origin (RTO).

As a result, RTO in shipping is a crucial eCommerce metric. Online companies that disregard it run the risk of suffering unanticipated losses and seeing their bottom lines erode. Prior to receiving

3 ways to improve customer satisfaction

One factor unites all business experiences and management lesson takeaways with the sustainability of operations: customer satisfaction. This is a crucial factor in determining how small and mid-sized eCommerce businesses scale their operations and achieve organic growth. Here, order fulfillment is closely related to customer satisfaction and customer service. Order fulfillment is the outcome of operational efficiency, which raises a company’s productivity and profitability in relation to its resources.

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